Return and Refund Policy

Boxing Equipo

Last Updated: [DATE]

Effective Date: [DATE]

Our Commitment to You

At Boxing Equipo, we stand behind every product we ship. We want you to be 100% satisfied with your purchase. If for any reason you're not happy with your order, our straightforward return and refund policy makes it easy to get your money back or exchange your products.

We believe in being fair and transparent. This policy explains exactly what's returnable, how the process works, and how quickly you'll get your refund.

Quick Summary:

• Return Window: 3 days after delivery
• Refund Timeline: 5 business days after we receive your return
• Condition Required: Unused and undamaged (or damage must be documented with video proof)
• Return Shipping: [YOUR STORE PAYS / CUSTOMER PAYS] return shipping
• Damage Claims: Video proof required at time of delivery
• Contact: boxingequipo@gmail.com

1. Return Eligibility Criteria

1.1 What Can Be Returned?

You can return products if they meet ALL of the following conditions:

Condition Requirements:

• ✓ Unused: The product has not been worn, used, or tested
• ✓ Undamaged: No visible damage, wear, or deterioration
• ✓ Original Packaging: Product is in original, unopened packaging when possible
• ✓ Complete: All tags, labels, and documentation included
• ✓ Hygiene Standards Met: For protective gear (hand wraps, headguards, groin protectors):
  • Still sealed in original packaging, OR
  • Never opened or used

Timeline Requirements:

• ✓ Within 3 Days of Delivery: Return must be initiated within 3 calendar days of receiving your package
• ✓ Purchased from Boxing Equipo: Return is for products bought directly from boxingequipo.com or our official channels
• ✓ Original Receipt: You have proof of purchase (order confirmation email)

Product Specific Requirements:

• ✓ Boxing Gloves: Never worn, new condition, original packaging intact
• ✓ Protective Gear: Original sealed packaging, hygiene-sensitive items cannot be opened
• ✓ Boxing Shoes: Never worn, no creasing or dirt, original packaging intact
• ✓ Apparel: Tags attached, never worn, original condition

1.2 Return Eligibility Summary Table

2. Return Timeframe

2.1 The 3-Day Return Window

Return Period: You have exactly 3 calendar days from the date you receive your package to initiate a return.

Example Timeline:

• Monday 10am: You receive your package
• Tuesday, Wednesday, Thursday: You can request a return
• Friday 11:59pm: Deadline to request a return
• Saturday onwards: Return window has closed (no returns accepted)

Important: The 3-day period is calculated from the delivery date, not the order date.

2.2 How to Calculate Your Deadline

Step 1: Find your delivery date (check your email confirmation or tracking)

Step 2: Count 3 calendar days forward:

• Day 1 = First calendar day after delivery
• Day 2 = Second calendar day after delivery
• Day 3 = Third calendar day after delivery (deadline is 11:59pm this day)

Step 3: Submit your return request before midnight on Day 3

Example:

• Delivered: Monday, August 14, 2024
• Day 1: Tuesday, August 15
• Day 2: Wednesday, August 16
• Day 3: Thursday, August 17 (deadline 11:59pm)
• Return request must be submitted by 11:59pm Thursday

2.3 Why 3 Days?

We've set a 3-day window because:

• You have time to inspect products thoroughly
• You can try on gloves/shoes to check fit (without full use)
• Damage from delivery is immediately apparent
• It's fair to both customers and our business
• It matches the speed of professional shipping

2.4 After the 3-Day Window Closes

If you miss the 3-day return window:

• Standard Warranty Still Applies: If products are faulty or defective, you're still covered under our 12-month warranty
• Contact Us: Reach out at boxingequipo@gmail.com with details—we're happy to discuss options
• No Direct Refund: We cannot process refunds after 3 days unless there's a defect

3. Return Process & Steps

3.1 Step-by-Step Return Process

Step 1: Inspect Your Order (Within 3 Days)

• Unbox your products carefully
• Check condition and completeness
• If damaged on arrival, see Section 5 (Damaged Products)
• If unopened and unused but not what you wanted, proceed to Step 2

Step 2: Request a Return (Before Day 3 Deadline)

• Email: boxingequipo@gmail.com
• Subject: "Return Request - [Your Order Number]"
• Include:
  • Your order number
  • Reason for return
  • Clear photos of the product (sealed, packaged, condition)
  • Confirmation it's unused and undamaged

Step 3: Receive Return Authorization

• We'll email you within 1 business day with:
  • Return authorization number (RMA)
  • Return shipping label (if we cover return shipping)
  • Return address
  • Instructions for packing

Step 4: Pack & Ship Your Return

• Repackage products securely in original packaging
• Include the return authorization number in the box
• Print and attach the shipping label
• Use tracked shipping (we recommend Royal Mail Special Delivery or courier)
• Keep your tracking number

Step 5: We Receive & Inspect

• We receive your return package
• Inspect condition and completeness
• Typically takes 2-5 business days for inspection
• You'll receive email confirmation

Step 6: Refund Processed

• Once approved, refund is processed to your original payment method
• Takes 5 business days from approval
• You'll receive email confirmation

Step 7: Refund Appears in Your Account

• Refund credit appears on your card/account
• Typically 5-7 business days depending on your bank
• Total process: up to 14-20 business days from return shipment

3.2 Contact Information for Returns

Return Requests & Questions:

Email: boxingequipo@gmail.com
Subject Line: "Return Request - [Order Number]"

Return Shipping Address: Boxing Equipo Returns
[RETURN ADDRESS]
[CITY], [POSTCODE]
United Kingdom

Include in Every Return:

• Return authorization number (RMA)
• Original order number
• Packing slip (if available)
• Clear photos of product condition

4. Refund Process & Timing

4.1 When You Get Your Refund

Timeline Breakdown:

The 5 Business Day Refund Processing:

• Day 1: Receive package and log it
• Day 2-3: Inspect and verify condition
• Day 4: Process refund authorization
• Day 5: Credit refund to your account

4.2 What Gets Refunded

Full Refund:

• ✓ Product purchase price (100%)
• ✓ VAT (if applicable)

NOT Refunded:

• ✗ Original shipping cost (non-refundable)
• ✗ Return shipping cost (if customer responsibility)
• ✗ Customs/import duties (international orders)

Example Refund Amounts:

Example 1: Boxing Gloves (£60) + Delivery (£5)

• Return requested within 3 days, unused
• Refund: £60.00 (product only)
• Not refunded: £5.00 (delivery)
• Total refund: £60.00

Example 2: Order with Multiple Items (£150) + Delivery (£8)

• All items returned unused
• Refund: £150.00 (all products)
• Not refunded: £8.00 (delivery)
• Total refund: £150.00

4.3 Refund Methods

Refund Processing Method:

• Refunds are credited to your original payment method
• Debit Card: 5-7 business days to appear
• Credit Card: 5-7 business days to appear
• PayPal: 2-3 business days to appear
• Apple Pay/Google Pay: Processed via original card (5-7 days)

Important: Refunds cannot be processed to a different payment method than used for purchase due to fraud prevention.

4.4 Partial Refunds

When Partial Refunds Apply:

• If only some items in an order are returned
• If items show signs of use beyond normal inspection
• If packaging is damaged (deduction up to 10% of item value)

Partial Refund Examples:

Example 1: Multiple Item Order

• Ordered: 2 pairs of gloves (£60 each) + 1 shirt (£30) = £150
• Returning: 1 pair of gloves (unused)
• Refund: £60.00 (just the returned glove)
• Keep: 1 glove pair + shirt
• Partial refund: £60.00

Example 2: Item with Visible Wear

• Ordered: Boxing gloves £80
• Returned but shows signs of minimal wear
• Deduction: 15% for wear
• Refund: £68.00 (£80 minus 15%)
• Partial refund: £68.00

5. Damaged or Defective Products

5.1 Damage Upon Delivery - VIDEO PROOF REQUIRED

If your package arrives damaged:

Immediate Actions (Do This First):

1. Document with Video Proof (REQUIRED FOR ALL DAMAGE CLAIMS)
   • Record a video opening the package
   • Show the damage clearly
   • Show it's from Boxing Equipo
   • Keep this video file saved
   • This is REQUIRED for damage claims
2. Take Photos
   • Multiple clear photos of damage
   • Show package damage and product damage
   • Include order number in photo if possible
3. Email Immediately
   • Send to: boxingequipo@gmail.com
   • Subject: "DAMAGE CLAIM - [Order Number]"
   • Include videos and photos
   • Describe the damage
   • Send within 3 days of delivery

What We Need from You:

• ✓ Video opening the package showing damage (REQUIRED)
• ✓ Clear photos of damage from multiple angles
• ✓ Photos showing it's our product
• ✓ Description of exactly what's damaged
• ✓ Your order number

Example Email:

Subject: DAMAGE CLAIM - Order #12345

Hi,

I received my order today (August 14) and the boxing gloves arrived damaged. The box was crushed during transit, and the gloves have a large tear in the leather.

I have attached:
- Video of opening the package (damage visible)
- 4 photos showing the tear and product damage

Order number: 12345
Order date: August 10, 2024
Item: Professional Boxing Gloves (Red, 12oz)

Please advise next steps for replacement or refund.

Thanks,
[Your Name]

5.2 Damage Claim Process

Step 1: Claim Submitted with Video Proof

• You email damage evidence within 3 days
• Include video and photos

Step 2: We Review Claim

• Review video and photo evidence
• Verify damage occurred during shipping (not user damage)
• Respond within 1 business day

Step 3: Claim Approved or Denied

If Approved:

• Replacement or full refund offered
• No need to return damaged items (usually)
• New item ships immediately if replacement
• Or refund processed within 5 business days

If Denied:

• We'll explain why damage doesn't appear to be shipping-related
• May ask for additional evidence
• Alternative resolution options discussed

5.3 Why Video Proof is Required

We require video documentation because:

• It proves damage existed upon delivery
• It shows it's not user damage
• It protects you from having to return damaged goods
• It speeds up processing (no shipping damaged goods back)
• It prevents fraud and false damage claims

What the video should show:

• ✓ You opening the sealed/taped box
• ✓ The damage clearly visible
• ✓ The Boxing Equipo packaging/product visible
• ✓ The video is recent (metadata shows correct date)
• ✓ No heavy-handed opening (to prove it's not your fault)

6. Defective or Faulty Products

6.1 Products With Manufacturing Defects

If your product has a manufacturing defect (not caused by use or damage):

Examples of Defects:

• ✓ Stitching failure or broken seams
• ✓ Padding breakdown or deterioration
• ✓ Zipper not functioning
• ✓ Material splitting or tearing (manufacturing flaw)
• ✓ Glove closure not working
• ✓ Sole detaching from shoe

How to Claim a Defect:

1. Contact us at boxingequipo@gmail.com with:
   • Photos of the defect
   • Description of the problem
   • Order number
   • How the defect was discovered (normal use)
2. We'll assess the claim
3. If confirmed, we'll offer:
   • Within 14 days: Replacement or full refund (including delivery)
   • After 14 days: Replacement free (shipping may be your cost)

6.2 12-Month Warranty

All products come with a 12-month manufacturing warranty from the date of purchase:

Warranty Covers:

• Manufacturing defects in materials or workmanship
• Seam failure during normal use
• Padding breakdown during normal use
• Strap or closure failures

Warranty Does NOT Cover:

• Normal wear and tear
• Damage from misuse or abuse
• Improper storage or care
• Modifications to the product
• Damage from accidents

How to Make a Warranty Claim:

• Contact: boxingequipo@gmail.com
• Include: Photos, description, order number, date of defect
• We'll assess and offer replacement or repair

7. Exchange Options

7.1 Exchanging Products

Instead of a refund, you can exchange for a different product within the 3-day return window:

Exchange Eligibility:

• ✓ Product is unused and undamaged
• ✓ Within 3 days of delivery
• ✓ Exchanged item is same or similar price

How to Request an Exchange:

1. Email: boxingequipo@gmail.com
2. Subject: "Exchange Request - [Order Number]"
3. Include:
   • Original order number
   • Item you're returning
   • Item you want instead
   • Size/color preferences

Exchange Process:

• We send return label
• You ship original item to us
• Once received and inspected, we ship new item
• No refund—just new product shipped
• Takes 7-14 business days total

Exchange Examples:

Example 1: Wrong Size

• Ordered: 14oz Boxing Gloves (Red)
• Want instead: 14oz Boxing Gloves (Blue)
• Process: Return original, receive new color
• Cost: No additional cost (same product)

Example 2: Different Product, Same Price

• Ordered: Professional Boxing Gloves (£80)
• Want instead: Boxing Shoes (£80)
• Process: Return gloves, receive shoes
• Cost: No additional cost (same price point)

Example 3: Different Product, Higher Price

• Ordered: Boxing Gloves (£60)
• Want instead: Professional Shoes (£100)
• Process: Pay additional £40 + shipping
• Or: Request refund instead

7.2 Exchange Limitations

Cannot Exchange For:

• ✗ Item of significantly higher value (requires additional payment)
• ✗ Discontinued items (if not in stock)
• ✗ After 3-day window closes
• ✗ If original item is no longer unused

8. Non-Returnable Items

8.1 Items We Cannot Accept Returns On

The following items cannot be returned under any circumstances:

Non-Returnable Categories:

1. Used or Worn Products

• Gloves that have been worn for training
• Shoes with any wear or creasing
• Apparel that shows any signs of use
• Protective gear with any deterioration
• Reason: Once worn, product hygiene and functionality are compromised

2. Opened Hygiene Items

• Hand wraps that have been unsealed/unwrapped
• Headguards that have been opened
• Groin protectors that have been unsealed
• Any hygiene-sensitive item that's been opened
• Reason: Health and sanitation standards

3. Customized or Personalized Products

• Items with custom branding/logos
• Monogrammed products
• Custom-printed apparel
• Made-to-order items
• Reason: These cannot be resold

4. Sale or Clearance Items

• Exception: Sale items have same return rights as regular items
• Exception: Clearance items marked "Final Sale" cannot be returned
• Check product listing for "Final Sale" designation

5. Gift Cards & Digital Products

• Boxing Equipo gift cards (non-refundable)
• Digital downloads or guides
• Video courses or training materials
• Reason: Instantly delivered, cannot be reversed

6. Damaged Items (User Responsibility)

• Items damaged from misuse or abuse
• Items damaged through improper storage
• Items damaged from accidents after delivery
• Note: If damage is from our shipping, see Section 5

7. Items Outside Return Window

• Returned after 3 days of delivery
• No exceptions (even if unused)
• Must initiate within 3-day window

8.2 Return Status Checker

Is This Item Returnable?

9. Return Shipping Costs

9.1 Who Pays For Return Shipping?

Boxing Equipo Pays Return Shipping If:

• ✓ Product is defective or faulty
• ✓ Product arrived damaged (with video proof)
• ✓ Product doesn't match the order description
• ✓ Return is due to our error

Customer Pays Return Shipping If:

• ✗ Changing your mind (wrong size, color, etc.)
• ✗ Product is as described but not what you wanted
• ✗ Standard returns within 3-day window

9.2 How to Ship Your Return

If We Pay Return Shipping:

• We provide prepaid return label
• Print and attach to your package
• Use the shipping method provided
• No cost to you

If You Pay Return Shipping:

• Use any tracked shipping method
• We recommend:
  • Royal Mail Special Delivery (£4-8)
  • Parcel2Go (£2-5)
  • DPD (£3-7)
  • DHL (£4-9)
• Keep your tracking number
• Send proof of postage

Return Shipping Recommendations:

• Speed: 2-3 business days preferred
• Tracking: Always use tracked service
• Insurance: Consider coverage for valuable returns
• Packaging: Use sturdy box with padding

9.3 Shipping Cost Comparison

10. Special Situations

10.1 Orders Placed During Sales/Promotions

Can you return sale items?

• ✓ YES - Sale items have the same return rights as regular items
• Refund is based on price paid (not original price)
• 3-day window still applies
• Must be unused/undamaged

Example:

• Boxing gloves on sale: £60 (regularly £80)
• Refund if returned within 3 days: £60.00
• (Not £80.00)

10.2 International Orders

Returns for International Customers:

Customers Outside UK:

• You can still return items
• You pay return shipping to UK
• Refund is processed normally
• Return address: [RETURN ADDRESS]

Refunds Include:

• Product price: ✓ YES
• Original shipping: ✗ NO
• Return shipping: ✗ NO (your responsibility)
• Customs/import fees: ✗ NO

Timeline:

• Add 7-14 days for international shipping
• Otherwise same 5-day refund processing

10.3 Bulk Orders (B2B)

Returns on Bulk Orders (10+ Units):

Special terms may apply to bulk or wholesale orders:

• Contact: boxingequipo@gmail.com
• Bulk orders typically have different return windows
• Negotiated terms available
• Custom orders non-returnable unless faulty

For B2B Customers:

• Reach out to your dedicated account manager
• Discuss return options before placing order
• Document any bulk order special terms in writing

11. Frequently Asked Questions

Q: What if I receive my order on a Saturday? Does the 3-day clock start then?

A: Yes. If delivered Saturday, your 3-day window is:

• Saturday (Day 1)
• Sunday (Day 2)
• Monday (Day 3) - deadline 11:59pm Monday
• Weekends count as calendar days

Q: Can I return an item if I try it on but don't wear it?

A: It depends on the item:

• Gloves/Shoes: A brief try-on is acceptable if no visible wear
• Protective Gear: Should remain sealed/unused
• Apparel: Tags must be on, no visible wear
• If there's any doubt, contact us at boxingequipo@gmail.com

Q: Do I need to include the original packaging?

A: Preferred but not required. We care more that the product is unused. However:

• Original packaging is helpful for resale
• Do your best to package securely
• We'll accept returns in plain packaging

Q: What if a product is damaged but not in its original box?

A: We can still process a return:

• Document the condition with photos/video
• Pack securely to prevent further damage
• Include note explaining damage
• We may offer partial refund or full replacement

Q: Can I return an item I ordered as a gift?

A: Yes, absolutely:

• You or the gift recipient can request return
• Must be within 3 days of delivery
• Product must be unused
• Refund goes to original payment method

Q: What if I ordered the wrong size?

A: You can:

• Exchange for correct size: Free (within 3 days)
• Request refund: We refund product price, not shipping
• Email: boxingequipo@gmail.com with size correction needed

Q: Can I return items bought during Black Friday/Cyber Monday?

A: Yes:

• Same return policy applies
• 3-day window from delivery
• Sale price refund (not original price)
• No exceptions for holiday sales

Q: I used my return window to exchange items. Can I refund the new item?

A: No:

• Once you exchange, new 3-day window does NOT start
• Exchange is final
• Plan carefully before exchanging

Q: How long can I hold onto items before returning them?

A: You must initiate return within 3 days:

• 3 days from delivery
• No extensions or exceptions
• Request must be submitted to boxingequipo@gmail.com before Day 3 ends

Q: What if Boxing Equipo goes out of business? Do I lose my refund?

A: We're committed to honoring all returns:

• All customer funds held securely
• Refunds processed via payment provider
• Your payment method protects you
• Chargeback rights available if needed

Q: Can I get a refund in a different form (store credit, gift card)?

A: Refunds are processed to original payment method only:

• Bank card, PayPal, etc.
• Cannot switch refund methods
• Store credit available upon request (but not required)

Q: Is video proof really required for damage claims?

A: Yes, absolutely. Video proof is required because:

• It proves damage existed upon delivery
• It protects you from returning damaged items
• It speeds up our response time
• Without video, we cannot approve damage claims
• It's the fairest way to handle damage claims for everyone

12. Our Return Promise

We Stand Behind Our Products

This is our commitment to you:

✓ Fair & Transparent - No hidden policies or surprise deductions

✓ Customer-Focused - If something goes wrong, we make it right

✓ Fast Processing - 5 business day refunds, not months

✓ Damage Protection - We cover shipping damage with video proof

✓ Quality Guarantee - All products covered by 12-month warranty

✓ No Hassle - Simple process, quick approval

✓ Clear Communication - We explain everything upfront

13. Contact Us

Return Support

For all return-related questions:

Email: boxingequipo@gmail.com

How to Reach Us:

• Email response time: 1 business day
• Fast & professional support

Return Address: Boxing Equipo Returns Department
[RETURN ADDRESS]
United Kingdom

Keep This Information Handy

You'll need for your return:

• Order number
• Return authorization number (we'll provide)
• Tracking number of your return shipment
• Original delivery date

14. Policy Updates & Changes

This return policy is effective as of [DATE]. We reserve the right to update these terms at any time. Changes will be posted on this page with the updated date.

Your rights under consumer protection law are not affected by updates to this policy.

Questions About This Policy? Contact: boxingequipo@gmail.com

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© [YEAR] Boxing Equipo. All rights reserved.

Version: 1.0
Last Updated: [DATE]
Next Review: [DATE - typically annually]

Thank you for choosing Boxing Equipo. We want you to be 100% satisfied with every purchase.

Hand-wrapped leather. Fight-tested padding. Gear built to outlast the bout.

For more information, visit boxingequipo.com or email us at boxingequipo@gmail.com