Shipping policy

Shipping Policy

Boxing Equipo

Last Updated: [DATE]

Effective Date: [DATE]

Our Shipping Commitment

At Boxing Equipo, we want your order to arrive safely and quickly. We've partnered with trusted shipping providers to ensure your boxing equipment reaches you in perfect condition. This policy explains our shipping methods, timeframes, costs, and what to expect.

Quick Summary:

  • Order Processing: 1-2 business days
  • UK Delivery: 2-5 business days
  • International Delivery: 7-21 business days depending on location
  • Tracking: Available on all orders
  • Shipping Costs: Calculated at checkout
  • Packaging: Professional, protective packaging included
  • Contact: boxingequipo@gmail.com for shipping questions

1. Order Processing Time

1.1 How Long Before Your Order Ships?

Standard Processing Time: 1-2 Business Days

After you place an order:

  • Day 0: Order received and confirmed
  • Day 1: Order picked, packed, and prepared
  • Day 2: Order dispatched and handed to courier

Important: Processing time does NOT include weekends or bank holidays.

Example Timeline:

  • Monday 3pm: You place order
  • Tuesday: Order processed and packed
  • Wednesday: Order shipped and tracking sent
  • Thursday-Friday: Out for delivery (depending on shipping method)

1.2 When Does Processing Begin?

Processing starts immediately when:

  • ✓ Payment is authorized and confirmed
  • ✓ Your order passes our fraud checks
  • ✓ Items are in stock

Processing may be delayed if:

  • ✗ Payment is declined or pending verification
  • ✗ Address verification is needed
  • ✗ Items are on backorder
  • ✗ Large bulk order requiring special handling

1.3 Backorder & Stock Issues

If items are out of stock:

  • We'll email you within 24 hours
  • Offer options:
    • Wait for restock (we'll give you an updated delivery date)
    • Substitute with similar item
    • Cancel order and receive full refund
  • No charge for waiting (refund offered if you prefer)

1.4 Pre-Order Items

If you order pre-order items:

  • These have longer processing times (stated on product page)
  • We'll send you expected dispatch date
  • All orders ship together (we don't split pre-orders)
  • You'll receive email when shipped

2. Shipping Methods Available

2.1 UK Shipping Options

Boxing Equipo offers multiple shipping methods for UK customers:

Standard Delivery (2-5 Business Days)

  • Carrier: Royal Mail or DPD
  • Speed: 2-5 business days
  • Tracking: Standard tracking included
  • Cost: £3.99 - £6.99 (depending on weight)
  • Best for: Most orders, cost-conscious customers
  • Guarantee: Delivery guarantee on selected dates

Tracked 24 Delivery (1-2 Business Days)

  • Carrier: Royal Mail Tracked 24
  • Speed: Next business day or 2 business days
  • Tracking: Full tracking included
  • Cost: £7.99 - £9.99
  • Best for: Urgent orders, competitive athletes
  • Guarantee: Delivery target date guaranteed

Special Delivery Guaranteed (Next Business Day)

  • Carrier: Royal Mail Special Delivery
  • Speed: Next business day (if ordered before 2pm)
  • Tracking: Full tracking + signature required
  • Cost: £12.99 - £16.99
  • Best for: Rush orders, valuable shipments
  • Guarantee: Signature required, compensation if late
  • Insurance: £20 compensation included

Express Delivery (Same Day/Next Morning)

  • Carrier: DPD Express
  • Speed: Same day or next morning delivery
  • Tracking: Real-time GPS tracking
  • Cost: £18.99 - £24.99
  • Best for: Emergency orders, last-minute needs
  • Guarantee: Fixed time slot delivery
  • Best for: Tournament prep, urgent equipment needs

2.2 Shipping Method Selection

How to Choose Your Shipping Method:

  1. Select shipping method at checkout
  2. See cost calculated in real-time
  3. Choose based on speed and budget
  4. Receive tracking details after dispatch

Shipping Method Comparison Table:

Method Speed Cost Tracking Signature Best For
Standard Delivery 2-5 days £3.99-£6.99 Yes No Budget-conscious
Tracked 24 1-2 days £7.99-£9.99 Yes No Regular orders
Special Delivery Next day £12.99-£16.99 Yes Yes Valuable items
Express Same/Next day £18.99-£24.99 Real-time Optional Urgent orders

2.3 Weekend & Bank Holiday Shipping

Weekend Deliveries:

  • Standard delivery does NOT include weekends
  • Tracked 24 may deliver on Saturday (if ordered Fri before 2pm)
  • Special Delivery available Saturday (if ordered Fri before 2pm)

Bank Holidays:

  • Processing continues normally
  • Delivery may be delayed during major holidays
  • We'll notify you if delays expected

3. Delivery Timeframes

3.1 UK Delivery Timeframes

All timeframes are calculated from dispatch date (not order date).

Standard Delivery: 2-5 Business Days

Best Case Scenario:

  • Order placed: Monday 10am
  • Dispatched: Tuesday 2pm
  • Delivered: Thursday-Friday (2-3 days from dispatch)

Average Scenario:

  • Order placed: Monday 10am
  • Dispatched: Wednesday 2pm
  • Delivered: Friday-Monday (2-5 days from dispatch)

Timeline Breakdown:

  • Day 1: Dispatched Monday
  • Day 2: In transit
  • Day 3: In transit
  • Day 4-5: Delivery attempt

Tracked 24 Delivery: 1-2 Business Days

Timeline:

  • Dispatched: Tuesday
  • Delivered: Wednesday or Thursday

Special Delivery: Next Business Day

Timeline:

  • Ordered before 2pm: Tuesday
  • Dispatched: Tuesday evening
  • Delivered: Wednesday (by 1pm usually)

Note: Next business day means the next business day after dispatch, not necessarily the next calendar day.

Express Delivery: Same Day or Next Morning

Same Day (before 2pm order):

  • Ordered: 12pm Monday
  • Dispatched: 2pm Monday
  • Delivered: 4-6pm Monday

Next Morning (after 2pm order):

  • Ordered: 4pm Monday
  • Dispatched: Tuesday morning
  • Delivered: Tuesday 8am-12pm

3.2 What's NOT Included in Delivery Time

Processing and delivery times do NOT include:

  • ✗ Weekends (Saturday-Sunday)
  • ✗ UK Bank holidays
  • ✗ Time after dispatch (measured from when courier takes package)
  • ✗ International holidays
  • ✗ Extreme weather delays

Example:

  • Order placed: Friday 3pm
  • Processing: Monday-Tuesday (weekend not counted)
  • Dispatched: Tuesday 2pm
  • Delivery window: Thursday-Friday (2-5 days from Tuesday)

3.3 Delivery Time Guarantees

What We Guarantee:

  • ✓ Orders ship within 2 business days
  • ✓ Tracking provided within 24 hours of dispatch
  • ✓ Delivery within stated timeframe (or refund shipping cost)
  • ✓ Secure packaging to prevent damage

What We DON'T Guarantee:

  • ✗ Weather delays (heavy snow, flooding, etc.)
  • ✗ Courier strikes or closures
  • ✗ Acts of God (natural disasters)
  • ✗ Customs clearance for international orders
  • ✗ Delivery to incorrect addresses provided by customer

4. Shipping Costs

4.1 How Shipping Costs Are Calculated

Shipping costs are based on:

  • Weight of items (heavier items cost more)
  • Shipping destination (UK vs. international)
  • Shipping method chosen (Standard, Tracked, Express, etc.)
  • Urgency (faster = more expensive)

Cost is calculated at checkout before you pay.

4.2 UK Shipping Costs by Method

Method Small Package* Medium Package Large Package
Standard Delivery £3.99 £5.99 £6.99
Tracked 24 £7.99 £8.99 £9.99
Special Delivery £12.99 £14.99 £16.99
Express £18.99 £21.99 £24.99

*Small Package = Boxing Gloves or similar (under 1kg) Medium Package = Boxing Set (1-2kg) Large Package = Multiple items or bulk order (2kg+)

4.3 Free Shipping

Free Shipping Eligibility:

  • Orders over £75 (Standard Delivery only)
  • Applies to UK mainland addresses
  • Excludes international orders
  • Excludes Express/Special Delivery upgrades

Example:

  • Order total: £80 (products + free standard shipping)
  • Want faster delivery? Upgrade for additional cost

Orders Qualifying for Free Shipping:

  • ✓ Singles customer order: 4+ pairs of gloves = £80+
  • ✓ Gym customer order: Equipment package = £100+
  • ✓ Bulk order: B2B orders typically qualify

4.4 Shipping Cost Examples

Example 1: Single Glove Purchase

  • Product: 1 pair boxing gloves (£60)
  • Subtotal: £60
  • Standard Delivery: £5.99
  • Total: £65.99

Example 2: Multiple Items (Qualifies for Free Shipping)

  • Products: 2 pairs gloves + 1 headguard + hand wraps = £80
  • Subtotal: £80
  • Delivery: FREE (over £75)
  • Total: £80.00

Example 3: Express Delivery

  • Products: Boxing gloves + shoes = £120
  • Subtotal: £120
  • Express Delivery: £21.99
  • Total: £141.99

Example 4: International (Europe)

  • Products: Boxing set = £95
  • Subtotal: £95
  • International Shipping (Tracked): £18.99
  • Total: £113.99

4.5 VAT & Tax

UK Orders:

  • VAT is included in all prices shown
  • No additional tax at checkout
  • No customs duties for UK customers

International Orders:

  • Customer responsible for import taxes
  • VAT may be reclaimed (business customers)
  • Customs duties NOT included in shipping cost

5. Tracking Information

5.1 When You Get Tracking Information

You'll receive tracking via email when:

  • Order ships from our warehouse
  • Tracking number is generated
  • Courier accepts package
  • Typically within 24 hours of dispatch

Tracking email includes:

  • ✓ Tracking number
  • ✓ Carrier name (Royal Mail, DPD, etc.)
  • ✓ Tracking link (click to follow package)
  • ✓ Estimated delivery date
  • ✓ Shipping method details

5.2 How to Track Your Package

Option 1: Click Email Link

  • Tracking email has direct link
  • Click to go to carrier's tracking page

Option 2: Carrier Website

  • Royal Mail: www.royalmail.com (paste tracking number)
  • DPD: www.dpdgroup.com (paste tracking number)

Option 3: Your Account

  • Log into your Boxing Equipo account
  • Go to "Orders"
  • Click order to see tracking details

Option 4: Contact Us

  • Email: boxingequipo@gmail.com
  • Provide order number
  • We'll send tracking info

5.3 What Tracking Shows

Tracking typically shows:

  • ✓ Package picked up
  • ✓ In transit updates
  • ✓ Delivery attempts
  • ✓ Out for delivery notifications
  • ✓ Delivery confirmation with time/signature
  • ✓ Estimated delivery window

Example Tracking Updates:

Monday 2:00pm - Package picked up from Boxing Equipo
Tuesday 8:30am - In transit to delivery depot
Tuesday 4:15pm - Out for delivery
Tuesday 5:45pm - Delivered to customer (signature obtained)

5.4 Real-Time Tracking (Express Only)

Express Delivery includes GPS tracking:

  • See driver location on map (if carrier offers)
  • Receive delivery time window (usually 1-hour slot)
  • Get SMS/email updates on delivery status
  • Contact driver directly for timing

6. Delivery Issues & Delays

6.1 What to Do If Package Is Delayed

Step 1: Check Tracking

  • Review tracking status first
  • Some delays are normal (in transit, processing at depot)
  • Check estimated delivery window

Step 2: Wait 2 Business Days Past Due Date

  • Packages sometimes arrive 1-2 days late
  • Courier delays happen regularly
  • Only contact us if significantly overdue

Step 3: Contact Us

  • Email: boxingequipo@gmail.com
  • Subject: "Delayed Package - [Order Number]"
  • Include order number and tracking number

Step 4: We Investigate

  • Contact courier on your behalf
  • Provide updates within 1 business day
  • Arrange reshipment or refund if lost

6.2 Common Delivery Delays & Causes

Weather Delays (Most Common)

  • Heavy snow, flooding, extreme cold
  • Courier services slow or halt
  • Not our responsibility, but we'll monitor
  • Typically resolved within 2-3 days

Courier System Issues

  • Sorting facility backlog
  • Truck breakdowns
  • System outages
  • Usually resolved within 1 day

Incorrect Address

  • Address incomplete or incorrect
  • Courier can't locate address
  • We contact you to verify/correct
  • Reshipment may be needed

Signature Required Issues

  • Customer not home for delivery
  • Courier attempts delivery but no one answers
  • Will leave card for pickup
  • Delivery may be reattempted

Customs Clearance (International)

  • Packages held at customs
  • Extra paperwork needed
  • Can take 5-14 days
  • You may receive customs invoice

6.3 Package Lost in Transit

If Package is Lost:

Step 1: Wait 7 Business Days

  • Lost packages sometimes arrive late
  • Give time for transit system to catch up

Step 2: Contact Us

  • Email: boxingequipo@gmail.com
  • Include order number, tracking number, timeline

Step 3: We File Claim

  • File claim with courier (we do this)
  • Provide evidence to courier
  • Claim investigation (usually 10-14 days)

Step 4: Resolution

  • If Approved: You receive replacement or refund
  • If Denied: We discuss options
    • May offer discount on replacement
    • Or full refund minus shipping

Timeline: 3-4 weeks total for resolution

6.4 Damaged Packages Upon Arrival

If Package Arrives Damaged:

Step 1: Document Damage

  • Take photos of damaged packaging
  • Take photos of damaged contents
  • Record video if possible (see return policy)

Step 2: Contact Us Immediately

  • Email: boxingequipo@gmail.com
  • Subject: "Damaged Package - [Order Number]"
  • Attach photos/video
  • Do NOT throw away packaging

Step 3: We File Insurance Claim

  • We contact courier
  • File damage claim with insurance
  • Provide photos as evidence

Step 4: Resolution

  • Replacement shipped at no charge
  • Or full refund (including shipping)
  • Damaged items usually yours to keep

Timeline: 3-7 days for replacement (if in stock)

6.5 Refused or Undelivered Package

If You Refuse Delivery:

What Happens:

  • Package returned to our warehouse
  • Full product refund processed
  • Return shipping costs deducted (if applicable)
  • Package storage fees may apply

If Delivery Address Invalid:

We Will:

  • Attempt to contact you
  • Request correct address
  • Reship if address provided
  • May charge additional shipping

6.6 Weather & Force Majeure Delays

During Extreme Weather:

  • Courier services may be suspended
  • Deliveries halted temporarily
  • We cannot guarantee delivery times
  • Package is safe in transit system

Examples of Force Majeure:

  • Heavy snow (couriers stop operating)
  • Flooding (roads closed)
  • Extreme temperature
  • National emergencies
  • Courier strikes

We Will:

  • Monitor situation
  • Provide updates via email
  • Resume shipping when possible
  • NOT refund shipping for weather delays

7. International Shipping

7.1 Countries We Ship To

Europe (7-14 Business Days) We ship to all EU countries plus:

  • UK (domestic)
  • Switzerland
  • Norway
  • Iceland

Rest of World (10-21 Business Days) We ship to 150+ countries including:

  • USA & Canada
  • Australia & New Zealand
  • India
  • Japan
  • Singapore
  • Most other countries

Restricted Countries: We cannot ship to:

  • Countries under international sanctions
  • Countries with import restrictions on sporting goods
  • Certain regions due to customs complications

Contact us if unsure: boxingequipo@gmail.com

7.2 International Shipping Methods

Standard International (7-14 days)

  • Carrier: Royal Mail International Standard or DHL
  • Speed: 7-14 business days
  • Tracking: Basic tracking included
  • Cost: £12.99 - £24.99 (depending on destination/weight)
  • Best for: Budget-conscious international customers

Tracked International (5-10 days)

  • Carrier: DHL Express or Royal Mail Tracked
  • Speed: 5-10 business days
  • Tracking: Full tracking included
  • Cost: £24.99 - £44.99
  • Best for: Regular international orders

Express International (2-5 days)

  • Carrier: DHL Express, FedEx
  • Speed: 2-5 business days
  • Tracking: Real-time GPS tracking
  • Cost: £54.99 - £99.99
  • Best for: Urgent international orders

7.3 International Shipping Costs

Costs vary by destination. Examples:

Destination Standard Tracked Express
EU (France, Germany, Spain) £12.99 £24.99 £54.99
USA/Canada £18.99 £34.99 £69.99
Australia £24.99 £44.99 £89.99
India £15.99 £29.99 £59.99
Japan £22.99 £39.99 £79.99

Costs calculated at checkout based on:

  • Destination country
  • Package weight
  • Selected shipping method

7.4 International Customs & Duties

Important: YOU are responsible for:

  • ✗ Import duties (customs tax)
  • ✗ VAT on arrival (if applicable in your country)
  • ✗ Any handling fees charged by customs
  • ✗ Customs clearance at your end

We Are Responsible For:

  • ✓ Providing correct customs declaration
  • ✓ Accurate product value declaration
  • ✓ Proper packaging for international transit
  • ✓ Documentation for shipping

Customs Timeline:

  • Packages may be held 3-7 days for inspection
  • You may receive customs invoice (pay on delivery)
  • Some countries charge VAT at delivery
  • Customs delays are NOT our responsibility

Typical Customs Costs:

  • USA: Usually no customs duty on goods under $2,500
  • EU: 20% VAT charged on arrival
  • UK: 20% VAT charged on arrival
  • Other countries: Varies (15-30% typical)

Example Customs Scenario:

Boxing Gloves Order Total: £80
+ Shipping: £18.99
= Total Value: £98.99

Germany customer receives:
Order + 19% VAT = €118 (approx)
German customs charges: €22 (19% VAT)
Customer pays courier: €22 on delivery

7.5 Restricted Items for International Shipping

Some items cannot be shipped internationally:

  • Products with certain materials (check product page)
  • Items requiring special permits
  • Hazardous materials
  • Items banned in destination country

We Will:

  • Inform you at checkout if item can't ship to your country
  • Offer alternative products
  • Suggest you contact local distributor

7.6 International Returns

Returning International Orders:

Customers Outside UK:

  • Can return items (same 3-day window)
  • YOU pay return shipping to UK (very expensive)
  • Shipping cost typically £20-60+
  • May not be worth returning

Alternative Options:

  • Contact us for possible solution
  • We may offer discount instead
  • Or arrange local return if possible
  • Email: boxingequipo@gmail.com

Refund Amount:

  • Product refund: Yes (full amount)
  • Original shipping: No (non-refundable)
  • Return shipping: No (your cost)

Example:

  • Order: £80 (gloves)
  • Shipping: £20
  • Return to UK: £35
  • Better to accept or request discount than return

8. Bulk & B2B Shipping

8.1 Bulk Order Shipping

Orders 10+ units qualify for:

  • Discounted shipping rates
  • Dedicated logistics support
  • Flexible scheduling
  • Possible dedicated courier

Contact for bulk shipping:

  • Email: boxingequipo@gmail.com
  • Subject: "Bulk Order Shipping"
  • Include order details

8.2 B2B Orders (Gyms, Retailers, Coaches)

B2B customers receive:

  • ✓ Negotiated shipping rates
  • ✓ Multiple delivery options
  • ✓ Flexible delivery scheduling
  • ✓ White-glove service available
  • ✓ Direct courier contact
  • ✓ Dedicated account manager

Contact for B2B shipping:

  • Email: boxingequipo@gmail.com
  • Phone: [PHONE NUMBER]
  • Discuss custom shipping arrangements

9. Frequently Asked Questions About Shipping

Q: When exactly will my package arrive?

A: We provide an estimated delivery window at checkout. Exact dates depend on:

  • Shipping method chosen
  • Processing time (1-2 days)
  • Courier transit time
  • Weather/delays
  • We cannot guarantee exact dates, but we aim for window accuracy

Q: Can I change my shipping address after ordering?

A:

  • Before dispatch (within 24 hours): Usually yes, contact us immediately at boxingequipo@gmail.com
  • After dispatch: Depends on carrier—contact us ASAP
  • Cannot change address on most courier systems once shipped
  • Faster method = less time to change address

Q: Is my package insured?

A:

  • Standard Delivery: Basic carrier insurance (usually £20)
  • Tracked 24: Standard carrier insurance (usually £20-50)
  • Special Delivery: Yes, £20 compensation included
  • Express: Yes, full value insurance included
  • For items over £100, consider upgrading insurance

Q: Do you ship on weekends?

A:

  • Processing: No, we don't process on weekends
  • Dispatch: No, couriers don't pick up on weekends
  • Delivery: Some couriers deliver Saturday (depends on method)
  • Fastest route: Order Friday morning to ship Tuesday

Q: What if I'm not home for delivery?

A:

  • Courier will attempt 1-3 times
  • Will leave calling card for pickup
  • You can arrange redelivery
  • Contact courier via tracking number
  • Special Delivery requires signature—arrange timing

Q: Can I have my package left in a safe place?

A:

  • You can request in delivery instructions
  • Courier may leave in porch, side entrance, etc.
  • Not guaranteed—depends on courier policy
  • Risk is yours if left unattended
  • Signature required items must be signed for

Q: How do I track my international package?

A:

  • Tracking provided at dispatch
  • Works while in UK/origin country
  • May lose visibility in transit
  • Regain tracking at destination
  • Contact us if tracking stops showing updates

Q: What if my package is lost internationally?

A:

  • Report after 10 business days of being overdue
  • File claim through our insurance
  • Claims typically take 4-6 weeks
  • Resolution: Replacement or refund
  • May not include shipping cost

Q: Do you ship to PO Boxes?

A:

  • Some couriers accept PO boxes
  • Most require residential/business address
  • Check at checkout if available
  • If unavailable, use residential address
  • Contact us if you only have PO box: boxingequipo@gmail.com

Q: Can I expedite my order if it's urgent?

A:

  • Order before 2pm for same/next day options
  • Select Express Delivery at checkout
  • Emergency orders: Call us for options
  • Phone: [PHONE NUMBER]
  • Email: boxingequipo@gmail.com
  • Some items can ship same day if in stock

Q: Are there any hidden shipping fees?

A:

  • No, all costs shown at checkout
  • No surprise charges at delivery
  • No customs clearing fees added
  • International customers responsible for import duties
  • That's the customer's cost, not ours

Q: What happens if my package is damaged by the courier?

A:

  • We file insurance claim immediately
  • Send replacement or refund
  • You keep damaged items (usually)
  • Process takes 2-3 weeks
  • See "Damaged Packages" section for details

Q: Can I get a refund on shipping if it's delayed?

A:

  • Not automatically
  • If significantly delayed (2+ weeks), contact us
  • We may refund shipping if our fault
  • Weather/courier delays: No refund (beyond our control)
  • Contact: boxingequipo@gmail.com

10. Contact Us for Shipping Questions

Shipping Support

For shipping-related questions or issues:

Email: boxingequipo@gmail.com
Subject: "Shipping Question - [Order Number]"

Response Time: 1 business day

Include in your email:

  • Order number
  • Tracking number (if available)
  • Specific question or issue
  • Photos if package-related issue

Hours of Operation

Email Support: Monday-Friday [BUSINESS HOURS]

We aim to respond to all shipping inquiries within 24 hours.

11. Our Shipping Promise

We Commit To:

✓ Fast Processing - Orders ship within 2 business days
✓ Secure Packaging - Professional protective packaging
✓ Reliable Tracking - Real-time updates on every order
✓ Fair Pricing - Transparent costs, no hidden fees
✓ Quick Resolution - Fast handling of issues
✓ Quality Couriers - Partnership with trusted providers
✓ Customer Support - Available for shipping questions

12. Shipping Policy Updates

This policy is effective as of [DATE]. We may update shipping methods, costs, or timeframes. Changes will be posted on this page.

Previous versions available upon request.

Questions about this policy? Contact: boxingequipo@gmail.com

Quick Reference Card

Save This for Easy Reference:

Question Answer
How long to process? 1-2 business days
UK delivery time? 2-5 days (Standard) to Next day (Express)
International delivery? 7-21 days depending on location
Tracking provided? Yes, via email within 24 hours
Free shipping available? Yes, orders over £75 (UK only)
Can I change address? Yes, if before dispatch (contact ASAP)
What if delayed? Contact us after 2 days late
International duties? Your responsibility (varies by country)
Lost package? File claim after 7 business days
Damaged package? Document & email photos/video immediately

© [YEAR] Boxing Equipo. All rights reserved.

Version: 1.0
Last Updated: [DATE]
Next Review: [DATE - typically quarterly for shipping]

Thank you for choosing Boxing Equipo. We're committed to getting your gear to you safely and quickly.

Hand-wrapped leather. Fight-tested padding. Gear built to outlast the bout.

For shipping support, email us at boxingequipo@gmail.com